Freshdesk

Freshdesk provides everything you need to deliver exceptional customer support. Powerful Ticketing which eliminates support redundancies – Just mark, track, assign and move on. A seamless Self-service portal for customers for accessing tickets, knowledge base and forums. Customers enjoy features like full customization, Single-Sign-On, SSL level security and Trusted IP. Your team Inbox allows you to collaborate and resolve tough issues without any hassles.
Freshdesk’s customer service platform is trusted by over 15000 customers worldwide.
Build your support universe with your rules:

Flexible workflows

Deep customization allows you to bring in your business rules, automate workflows and easy escalations.

Insights and Reports

Customize, generate and pull up any report anytime and derive actionable insights to identify biggest blocks/ clogs in your support process.

Centralized Helpdesk

Streamline customer queries from all your channels (phone, email, website and even FB and Twitter).

Global Support anywhere, anytime

Let your agents provide multi-product and multi-lingual support from wherever they are – Direct from mailbox or via iOS or Android Apps.

Re-brand your Portal

.
Choose from ready-to-use themes or create your own design to give it a personal touch.

Get the BORING out of customer support by making supporting fun – Gamification and quests to keep your team in-sync because only Happy agents = Happy customers!
Let your agents have fun and reward best ones on team leaderboards.
Get instant feedback on Customer Satisfaction. Customer Happiness Report’s to showcase that you are The Best!
Register for your 30 days Free Trial Today!